Privacy Policy
At FreshDrop Professional Cleaning Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Table of Contents
Navigate quickly to the sections that matter most to you
Information We Collect
We collect various types of information to provide you with the best possible cleaning services and maintain our website functionality.
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Request cleaning services or quotes
- Create an account on our website
- Subscribe to our newsletter
- Contact us through forms or email
- Schedule service appointments
This may include: name, email address, phone number, home address, service preferences, and payment information.
Usage Data
We automatically collect certain information when you visit our website:
- Pages visited and time spent on our site
- Referring website or search terms
- Device type and browser information
- IP address and location data
- Service requests and preferences
This data helps us improve our website and understand how customers interact with our services.
Data Collection Commitment
We only collect information that is necessary to provide our cleaning services and improve your experience. We never sell, rent, or share your personal information with third parties for marketing purposes.
Last updated: December 2024 | Effective date: January 1, 2025
How We Use Your Information
We use your information to deliver exceptional cleaning services and enhance your overall experience with FreshDrop.
Service Delivery & Scheduling
We use your contact and service preferences to coordinate cleaning appointments, send reminders, and ensure our team arrives at the right location and time.
- Appointment scheduling
- Service reminders
- Address verification
- Emergency contact
Customer Support
Your information helps us provide personalized support and resolve any issues quickly.
- • Response to inquiries
- • Service troubleshooting
- • Complaint resolution
- • Feedback collection
Service Improvement
We analyze usage patterns to enhance our cleaning services and website experience.
- • Service quality analysis
- • Process optimization
- • User experience enhancement
- • New feature development
Payment Processing
Financial information is used solely to process payments and maintain billing records.
- • Secure payment processing
- • Invoice generation
- • Receipt delivery
- • Financial records
Marketing Communications
With your consent, we may send you updates about our services, special offers, and cleaning tips. You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.
Information Sharing & Disclosure
We respect your privacy and limit information sharing to specific, necessary circumstances. Your personal information is never sold to third parties.
We Never Sell Your Data
FreshDrop Professional Cleaning Agency does not sell, rent, or trade your personal information to third parties for marketing or any other commercial purposes.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business:
- Payment processors for secure transactions
- Cloud storage providers for data backup
- Email service providers for communications
- Website analytics services
Protection: All service providers are bound by strict confidentiality agreements and data protection standards.
Legal Requirements
We may disclose information when required by law or to protect our rights and safety:
- Court orders or legal processes
- Law enforcement requests
- Protection of our legal rights
- Prevention of fraud or illegal activities
Limited scope: We only provide the minimum information necessary to comply with legal requirements.
Business Transfers
In the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction. In such cases, we will notify you in advance and ensure your privacy rights continue to be protected.
Your Rights Protected
We will notify you of any ownership changes and maintain the same level of privacy protection.
New Privacy Policy
You will be provided with updated privacy terms and the option to opt out if needed.
Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our Security Commitment
Your data security is our top priority. We employ multiple layers of protection to ensure your personal information remains safe and secure.
Encryption
256-bit SSL encryption for all data transmission
Secure Storage
Protected databases with regular backups
Access Control
Limited access with authentication
Technical Safeguards
- SSL/TLS encryption for all data transfers
- Secure payment processing with PCI compliance
- Regular security audits and vulnerability assessments
- Firewall protection and intrusion detection systems
- Secure cloud storage with multiple backups
Organizational Controls
- Employee training on data protection
- Limited access on a need-to-know basis
- Confidentiality agreements for all staff
- Regular policy updates and compliance reviews
- Incident response procedures
Data Retention
We retain your information only as long as necessary to provide our services and fulfill our legal obligations:
- Customer records: 7 years after last service
- Financial data: As required by law (7 years)
- Website analytics: 26 months maximum
- Marketing data: Until you opt out
Right to deletion: You can request deletion of your data at any time (see Your Rights section).
Breach Notification
In the unlikely event of a data breach affecting your personal information, we will:
- Notify you within 72 hours
- Report to relevant authorities
- Take immediate corrective action
Your Rights & Choices
You have important rights regarding your personal information. We respect these rights and provide you with tools to manage your data.
Right to Access
You can request a copy of all personal information we have about you, including how we use it and with whom we share it.
- Complete data copy
- Usage information
- Sharing details
- Processing purposes
Response time: Within 30 days of your request
Right to Rectification
If any of your personal information is incorrect or incomplete, you can ask us to correct or update it.
- Contact information
- Service preferences
- Account details
- Payment information
How to request: Contact us via email or phone
Right to Erasure
Request deletion of your personal data when it's no longer needed for our services.
Request DeletionRight to Portability
Receive your data in a machine-readable format for transfer to another service.
Download DataCommunication Preferences
You have full control over how we communicate with you. Manage your preferences at any time:
Email Communications
Communication Methods
Legal Rights Summary
In addition to the rights above, you may have additional protections under local data protection laws:
- Right to object to processing
- Right to withdraw consent
- Right to lodge complaints
- Right to legal remedy
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and provide personalized content.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and improve your experience.
Essential Cookies
Required for site functionality
Analytics Cookies
Help us understand usage
Marketing Cookies
Enable personalized content
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled:
- Security: Protect against fraud and unauthorized access
- Functionality: Remember your service preferences
- Session: Maintain your login state
- Configuration: Remember your language and location
Duration: These cookies expire when you close your browser or after 30 days.
Analytics Cookies
These cookies help us understand how visitors use our website so we can improve it:
- Page views: Track which pages are most popular
- User behavior: Understand how visitors navigate
- Session duration: Measure time spent on pages
- Search terms: Optimize our search functionality
Third-party: We use Google Analytics (anonymized data only).
Marketing & Advertising Cookies
With your consent, we use these cookies to deliver personalized content and measure advertising effectiveness:
Social Media Integration
- • Facebook Pixel
- • Instagram insights
- • Social sharing buttons
Advertising Networks
- • Google Ads conversion tracking
- • Remarketing campaigns
- • Interest-based advertising
Content Personalization
- • Service recommendations
- • Local content delivery
- • User experience optimization
Managing Your Cookie Preferences
You have full control over which cookies we use. You can manage your preferences at any time:
Browser Settings
Most browsers allow you to control cookies through their settings:
- • Chrome: Settings → Privacy and Security
- • Firefox: Options → Privacy & Security
- • Safari: Preferences → Privacy
- • Edge: Settings → Site Permissions
Our Cookie Settings
Use our cookie preference center to customize your experience:
Questions About Privacy?
We're here to help with any questions about our privacy practices or your personal information.
Phone Support
Call us during business hours for immediate assistance with privacy questions or data requests.
Available during business hours
Business Hours
Monday - Saturday: 7:00 AM - 6:00 PM
Sunday: 8:00 AM - 4:00 PM
Email Support
Send us an email for detailed privacy inquiries or formal data requests. We typically respond within 24 hours.
General privacy questions
Subject Line: Please include "Privacy Request" in your email subject for faster processing.
Visit Our Office
For in-person consultations about privacy or data protection, you can visit our main office:
FreshDrop Professional Cleaning Agency
Limketkai Center
Cagayan de Oro City
Philippines
Appointment Recommended
For privacy consultations, please call ahead to ensure the appropriate team member is available.
Schedule CallWe're Committed to Your Privacy
Your trust is essential to our business. We continuously review and update our privacy practices to ensure they meet the highest standards of protection and transparency.
Policy Updates & Changes
Last Updated
December 2024
Notification Method
Email to registered users
Effective Date
January 1, 2025
We will notify you of any significant changes to this privacy policy via email or prominent notice on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.