By accessing and using the FreshDrop Professional Cleaning Agency website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service constitute a legally binding agreement between you and FreshDrop.

Your access to and use of our website, services, and any related features constitutes your acceptance of these Terms. If you do not agree with any part of these terms, you must not use our services.

FreshDrop Professional Cleaning Agency provides comprehensive cleaning services for residential and commercial properties in Cagayan de Oro City and surrounding areas. Our services include but are not limited to:

• Residential home cleaning (deep cleaning, regular maintenance, move-in/out cleaning)
• Commercial and office building cleaning
• Post-construction cleanup services
• Special event cleaning preparation
• Eco-friendly and specialized cleaning solutions
• Scheduled and on-demand cleaning appointments

As a user of our services, you agree to:

• Provide accurate and complete information when booking services
• Ensure reasonable access to cleaning areas at scheduled times
• Secure or remove valuable items before our arrival
• Notify us of any specific cleaning requirements, allergies, or safety concerns
• Maintain a professional and respectful environment for our staff
• Follow proper cancellation and rescheduling procedures

Prohibited activities include but are not limited to: requesting services for illegal purposes, harassment of our staff, providing false information, or attempting to circumvent our payment and booking systems.

Booking procedures and requirements:

• All service bookings must be made through our official channels
• Minimum 24-hour notice required for standard cleaning services
• Emergency or same-day services may incur additional charges
• Our cleaning teams operate Monday-Saturday: 7:00 AM - 6:00 PM, Sunday: 8:00 AM - 4:00 PM
• Cancellation policy: Minimum 2 hours notice for regular services
• No-show policy: Failure to provide access may result in 50% service charge

Scheduling modifications must be communicated at least 2 hours in advance. Failure to do so may result in cancellation fees or reduced service availability.

Our pricing structure includes:

• Transparent pricing provided at time of booking
• Hourly rates for standard cleaning services
• Fixed pricing for specific service packages
• Additional charges for specialized services, deep cleaning, or excessive conditions
• Travel fees may apply for locations outside our standard service area

Payment is due upon completion of services unless other arrangements have been made in advance. We accept cash, major credit cards, and bank transfers. All prices are in Philippine Peso (PHP) and may be subject to applicable taxes.

Outstanding balances may result in service suspension until payment is received in full.

FreshDrop stands behind the quality of our services with the following guarantees:

• Professional training certification for all cleaning staff
• 100% satisfaction guarantee - if you're not satisfied, we'll return to re-clean at no additional charge
• Background-checked and insured cleaning professionals
• Use of professional-grade, eco-friendly cleaning products
• Fully equipped cleaning teams with professional tools and supplies

If you experience any issues with our service quality, please contact us within 24 hours of service completion. We will promptly address your concerns and ensure satisfaction.

Your privacy is important to us. We collect and process personal information solely for the purpose of providing our cleaning services effectively. This includes:

• Contact information for service coordination
• Property access information and scheduling details
• Service preferences and special requirements
• Payment information for billing purposes

We do not share your personal information with third parties except as necessary to provide our services or comply with legal requirements. For complete details about how we handle your data, please review our Privacy Policy.

FreshDrop maintains comprehensive insurance coverage to protect our clients and our business:

• General liability insurance covering property damage and personal injury
• Bonded and insured cleaning staff
• Professional equipment insurance
• Workers' compensation for all team members

In the unlikely event of damage caused by our staff, we will work with you and our insurance provider to resolve the matter promptly and fairly. Please report any damage within 24 hours of service completion.

While we strive for perfection in every service, our total liability for any single service shall not exceed the amount paid for that specific service.

The FreshDrop website, including all content, logos, designs, and materials, is protected by intellectual property laws. Users may not:

• Copy or reproduce website content without written permission
• Use our logos, trademarks, or brand materials for commercial purposes
• Create derivative works based on our website content
• Reverse engineer or attempt to extract our website's underlying code

Permission is granted for personal, non-commercial use of website content for informational purposes only.

FreshDrop reserves the right to modify these Terms of Service at any time. When we make changes, we will:

• Update the "Last updated" date at the top of this page
• Notify users of significant changes through our website or direct communication
• Provide a reasonable notice period for major policy changes

Continued use of our services after modifications constitutes acceptance of the updated terms. If you do not agree with the changes, you may discontinue use of our services.

These Terms of Service are governed by the laws of the Republic of the Philippines. Any disputes arising from our services or these terms shall be resolved through:

• Direct communication to seek amicable resolution
• Mediation services if direct negotiation fails
• Arbitration or appropriate legal proceedings in courts of competent jurisdiction

Our business operates from Limketkai Center, Cagayan de Oro City, Philippines. We are committed to resolving any issues through professional and constructive dialogue with our valued clients.

For questions about these Terms of Service or our services, please contact us:

For urgent matters outside business hours, please leave a detailed message including your preferred contact method, and we will respond within our next business day.